Delegating to AI
5articles
November 2026
5 articles on this page
AI for leaders10 min readWhich tasks should you give AI? A stake-and-ambiguity matrix
For team leads, operations managers and SME owners listing the week's tasks and unsure which to hand to AI. Score each task on the damage if it is wrong and on ambiguity, read off one of four cells, then run a single trial before you trust the cell.
- AI for leaders10 min read
The five-rung ladder: check an AI draft before you sign
For managers and owners about to sign or send a draft written by AI. You get five checks in order, who does which and a rough time cost, worked through an invented food distributor in Can Tho.
AI for leaders10 min readPrompt, context, harness: three waves of working with AI
For owners and managers who use AI every week and still get uneven results. The short answer depends on the job: writing the request, choosing what the model sees, or building the environment an agent works in. Includes a paste-in context bundle.
AI for leaders9 min readFive things to specify before you build an AI agent
For owners and managers asked to "build an AI agent" for a process. You will get five cells to fill in, each matched to something you already write in an SOP, and a rule for when to stop at a workflow.
- AI for leaders10 min read
When an airline's chatbot gave wrong advice, the airline paid
For owners and managers putting a chatbot in front of customers. A tribunal in Canada held Air Canada responsible for what its chatbot said; this post reads the decision closely and suggests six changes to your process.