Tag
AI agents
3articles
November 2026
3 articles on this page
AI for leaders10 min readWorkflow or agent? Climb one rung at a time
For owners and operations managers being pitched an 'AI agent' for customer service or order handling. The post sorts the options into four rungs, offers five questions for choosing one, and reads a study of the agent loop to see where it breaks.
AI for leaders10 min readPrompt, context, harness: three waves of working with AI
For owners and managers who use AI every week and still get uneven results. The short answer depends on the job: writing the request, choosing what the model sees, or building the environment an agent works in. Includes a paste-in context bundle.
AI for leaders9 min readFive things to specify before you build an AI agent
For owners and managers asked to "build an AI agent" for a process. You will get five cells to fill in, each matched to something you already write in an SOP, and a rule for when to stop at a workflow.