Tag
Chatbots
2articles
November 2026
2 articles on this page
AI for leaders9 min readThe one-dollar Chevrolet chatbot: what it teaches about guardrails
For owners and managers about to put a chatbot on a sales website. The Chevrolet dealer chatbot in Watsonville (December 2023) shows two separate lines to draw: what the bot may talk about, and what it may promise. A pre-launch checklist follows.
AI for leaders10 min readWhen an airline's chatbot gave wrong advice, the airline paid
For owners and managers putting a chatbot in front of customers. A tribunal in Canada held Air Canada responsible for what its chatbot said; this post reads the decision closely and suggests six changes to your process.