Case

Boeing 737 MAX

The two 737 MAX crashes (2018 and 2019) led to a US House committee report published in September 2020, covering design, certification, production pressure, information flow and oversight. Useful for escalation of bad news and the trade-off between schedule and safety.

Industry: Aerospace
Frameworks applied: Strategic leadership through four control mechanisms High-reliability organising (five processes)

Frameworks applied

This case is read through the frameworks below.

Strategic leadership through four control mechanismsWhen an approved strategy fails to move the organisation, which lever should the CEO tighten: resource allocation, decision rights, escalation or review?
High-reliability organising (five processes)How can an operations leader whose small errors could turn catastrophic build the five processes of collective mindfulness to catch and contain trouble early?

Sources

References

Listed A–Z by author surname, Harvard style. A source with a DOI links to https://doi.org/…; one without links to its page or says plainly that it has no DOI.

U.S. House Committee on Transportation and Infrastructure (2020) Final committee report: the design, development and certification of the Boeing 737 MAX. U.S. House of Representatives Committee on Transportation and Infrastructure.No DOIdemocrats-transportation.house.gov Source page