Case
Norsk Hydro cyberattack 2019
Norsk Hydro's 2019 annual report describes keeping production going through manual procedures after the cyberattack and estimates the cost at roughly NOK 650–750 million. An example of transparent communication and resilient operations when systems fail.
- Industry
- Aluminium and energy
- Frameworks applied
- High-reliability organising (five processes)
Frameworks applied
This case is read through the frameworks below.
- High-reliability organising (five processes)How can an operations leader whose small errors could turn catastrophic build the five processes of collective mindfulness to catch and contain trouble early?
Sources
References
Listed A–Z by author surname, Harvard style. A source with a DOI links to https://doi.org/…; one without links to its page or says plainly that it has no DOI.
- Aoyama, T. et al. (2019) ‘On the importance of agility, transparency, and positive reinforcement in cyber incident crisis communication’, Critical Information Infrastructures Security (Lecture Notes in Computer Science), pp. 163–168.doi:10.1007/978-3-030-37670-3_13Source page
- Norsk Hydro ASA (2020) Annual report 2019. Norsk Hydro ASA.No DOIhydro.comSource page
- Salviotti, G. et al. (2023) ‘Understanding the role of leadership competencies in cyber crisis management: a case study’, Proceedings of the 56th Hawaii International Conference on System Sciences.doi:10.24251/HICSS.2023.736Source page