Framework
Three-phase evaluation of change
The question it answers
An operations manager about to launch a change programme: what should be measured before, during and after it, to know whether it worked?
- Origin
- Park, 2017; Rist et al., 2011
- Diagram type
- Process by phase
- Level of analysis
- Firm
Diagram
Three-phase evaluation of change
- Three points of evaluation
- Before the interventionSet a baseline so there is something to compare against later.
- During the interventionRun a midterm evaluation while the programme is still running.
- After the interventionRun a final evaluation, including impact, and feed the lessons into the next decisions.
Pitfalls
Pitfall
Thinking about evaluation only once the programme is over. Rist et al. (2011) note that in many programmes monitoring and evaluation were added later, leaving no systematic baseline and nothing to compare against.
Sources
References
Listed A–Z by author surname, Harvard style. A source with a DOI links to https://doi.org/…; one without links to its page or says plainly that it has no DOI.
- Park, M.J. (2017) ‘Why evaluate organizational change efforts?’, in Evaluating organization development: how to ensure and sustain the successful transformation. Productivity Press, pp. 1–30.doi:10.1201/b21877-1Cited in 1 article
- Rist, R.C., Boily, M.-H. and Martin, F. (2011) Influencing Change: Building Evaluation Capacity to Strengthen Governance. Washington, DC: World Bank.doi:10.1596/978-0-8213-8403-9Cited in 1 article