Framework

Nine principles for changing public sector organisations

The question it answers

When leading reform in a public-sector organisation, which principles should a senior manager follow to overcome resistance and keep staff committed to the change?

Origin
Cunningham & Kempling, 2009
Diagram type
Process by phase
Level of analysis
Firm
Topics
Change management
Clay steps with a looping glass arrow, icon for change management

Diagram

Nine principles for changing public sector organisations

  1. Nine principles
  2. Form a guiding coalition
  3. Recognise and respond to resistance
  4. Establish the need
  5. Articulate envisioned outcomes
  6. Establish an implementation process
  7. Focus on continuous improvement
  8. Develop a commitment plan
  9. Manage by walking around
  10. Change structures and HR systems

Sources

References

Listed A–Z by author surname, Harvard style. A source with a DOI links to https://doi.org/…; one without links to its page or says plainly that it has no DOI.

  1. Cunningham, J.B. and Kempling, J.S. (2009) ‘Implementing change in public sector organizations’, Management Decision, 47(2), pp. 330–344.doi:10.1108/00251740910938948Source page