Framework

Kübler-Ross change curve

The question it answers

When a restructure or new process is imposed, how can a line manager tell which emotional stage each team member is in and support them accordingly?

Origin
Kübler-Ross, 1969; Elrod & Tippett, 2002
Diagram type
Process by phase
Level of analysis
Individual
Topics
Change management
Clay steps with a looping glass arrow, icon for change management

Diagram

Kübler-Ross change curve

  1. Three stages
  2. EndingsShock, denial, anger; the manager needs clarity and empathy.
  3. TransitionsLow mood and experimenting; motivation is needed.
  4. New beginningsDecision and engagement; capability and knowledge are needed.

Sources

References

Listed A–Z by author surname, Harvard style. A source with a DOI links to https://doi.org/…; one without links to its page or says plainly that it has no DOI.

  1. Elrod, P.D. and Tippett, D.D. (2002) ‘The “death valley” of change’, Journal of Organizational Change Management, 15(3), pp. 273–291.doi:10.1108/09534810210429309Source page
  2. Kübler-Ross, E. (1969) On Death and Dying. New York.No DOISource page