Framework

Types and levels of automation

The question it answers

When an operations lead plans to automate a process, which stages (gathering and analysing information, choosing, acting) should go to machines, and at what level?

Origin
Parasuraman, Sheridan and Wickens, 2000
Diagram type
Process by phase
Level of analysis
Team
Topics
AI for leadersSupply chain & operations
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Diagram

Types and levels of automation

  1. Four stages
  2. Information acquisition
  3. Information analysis
  4. Decision selection
  5. Action implementation

Pitfalls

Pitfall

Each stage can be automated at a different level, and every level calls for a view on the human role.

Sources

References

Listed A–Z by author surname, Harvard style. A source with a DOI links to https://doi.org/…; one without links to its page or says plainly that it has no DOI.

  1. Parasuraman, R., Sheridan, T.B. and Wickens, C.D. (2000) ‘A model for types and levels of human interaction with automation’, IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans, 30(3), pp. 286–297.doi:10.1109/3468.844354Source page