Framework

Mento et al. twelve-step change process

The question it answers

When a leadership team is about to roll out a major change, which steps should it follow, from assessing the climate and finding a sponsor to measuring progress, so it sticks?

Origin
Mento et al., 2002
Diagram type
Process by phase
Level of analysis
Firm
Topics
Change management
Clay steps with a looping glass arrow, icon for change management

Diagram

Mento et al. twelve-step change process

  1. Twelve steps
  2. The idea and its context
  3. Define the initiative
  4. Evaluate the climate
  5. Develop a plan
  6. Find a sponsor
  7. Prepare recipients
  8. Create cultural fit
  9. Choose the change-leader team
  10. Create small wins
  11. Communicate constantly
  12. Measure progress
  13. Integrate lessons learned

Sources

References

Listed A–Z by author surname, Harvard style. A source with a DOI links to https://doi.org/…; one without links to its page or says plainly that it has no DOI.

  1. Mento, A., Jones, R. and Dirndorfer, W. (2002) ‘A change management process: grounded in both theory and practice’, Journal of Change Management, 3(1), pp. 45–59.doi:10.1080/714042520Source page