The balanced scorecard: measures that drive performance
Kaplan (1992)
- Authors
- R.S. Kaplan, D.P. Norton
- Year
- 1992
- Published in
- Harvard Business Review
- Kaplan, R.S. and Norton, D.P. (1992) ‘The balanced scorecard: measures that drive performance’, Harvard Business Review, 70(1), pp. 71–79.No DOIhbr.org