Framework
Balanced scorecard
The question it answers
From which perspectives do we measure performance so we do not trade long-term capability for short-term profit?
- Origin
- Kaplan and Norton, 1992
- Diagram type
- Hub diagram
- Level of analysis
- Firm
Diagram
Balanced scorecard
Strategy
Financial
Customer
Internal process
Learning and growth
Sources
References
Listed A–Z by author surname, Harvard style. A source with a DOI links to https://doi.org/…; one without links to its page or says plainly that it has no DOI.
- Kaplan, R.S. and Norton, D.P. (1992) ‘The balanced scorecard: measures that drive performance’, Harvard Business Review, 70(1), pp. 71–79.No DOIhbr.orgSource page